Tagged - AI roadmap

Zendesk AI Summit Introduces Resolution Platform and Voice AI Agents

Zendesk’s virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed...

The AI Playbook – Program Overview

An overview of our 12-step, calendar-aligned, actionable framework to ensure your AI initiatives provide long-lasting impacts, supported by a matrix of methodologies,...

The AI Playbook

Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams...

AI Strategy and Roadmap Presentation Template

A PowerPoint template that summarizes your proposed AI strategy and roadmap.

AI Use Case Library for State & Provincial Governments

This overview of AI use cases in State & Provincial Government provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.

AI Use Case Library for State & Provincial Governments Storyboard

Identify value-driven Gen AI use cases to transform your organization.

AI Use Case Library for Local Government

This overview of AI use cases in Local Government provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.

AI Use Case Library for Local Government Storyboard

Identify value-driven Gen AI use cases to transform your organization.

Generative AI Use Case Library for the Non-Durable/Consumer Packaged Goods Manufacturing Industry Storyboard

This overview of Gen AI use cases in the Non-Durable and Consumer Packaged Goods industry provides insights into the latest and most impactful Gen AI use cases focused on...

Generative AI Use Case Library for the Goods Transportation Industry

This overview of Gen AI use cases in the goods transportation industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
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