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Data quality is something that everyone feels the impact of, and most data owners agree that managing it is a challenge. The value and effectiveness of decision-making is...
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Organizations operate amid accelerating change and complexity, with intertwined systems, overlapping processes, and increasing pressure to adapt. Enterprise architecture...
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The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and...
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Align your tools, data, and teams to eliminate CX friction and execute a seamless omnichannel strategy. This playbook zeroes in on the highest-impact gaps in your customer...
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Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
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Modern marketing management suite (MMS) platforms are imperative given today’s complex, multitiered, and often non-standardized marketing processes. Organizations must...
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AI continues to be the most transformative and disruptive technology today, with organizations around the world accelerating their adoption and deployment of AI-based...
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Use this template to document your resource management process in a swim-lane flowchart format.
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The insurance industry needs to urgently adopt Exponential IT to counter industry disruptions. This report emphasizes four key priorities of exponential IT transformation,...
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The banking industry needs to urgently adopt Exponential IT to counter industry disruptions. This report emphasizes five key priorities of exponential IT transformation,...
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