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The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and...
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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A lightweight documentation of the service desk’s standardized processes.
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Use this capstone deck to understand the opportunities and plan to succeed in strategically designing, aligning, and implementing the right IT organization.
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Refer to this catalog of workshops and consulting engagements to understand how Info-Tech Research Group can support you in succeeding at an IT organizational transformation.
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Design Your IT Organization for the Future is the second blueprint in your organizational transformation journey. In this blueprint you will design the IT structure your...
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This storyboard is a step-by-step guide on how to design the right IT organizational structure to ensure objectives are always achieved.
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This tool helps ensure that the IT operating model is aligned to best-practice frameworks within the IT space.
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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Use this template to record the roles and responsibilities of your chatbot support team.
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